We are trying to isolate whether there is a problem specific to the user's account (and associated prefs and caches files).Īs for details, I meant: What version of Word/Office ? O365 here could mean still-2016 volume license, doc file to /Users/Shared, make a new account on the Mac, log into it and try opening that copied file in Word. I am trying to help, why are you taking or making anything personal ? You need to look to yourself for that. It can open Word files, and you want to verify the file integrity and viability as it exists on the user's Mac, Pages is a quick and easy way to do so (since it can't be opened in Word as we know). doc files - Same deal, try opening the file with Pages which was the point. If so, then the issue is isolated to something with his/her Word. Try that and see if the user can open the file. Something else to try: Pages (native app supplied with any new Mac for free) can open. You have given us absolutely minimal details. doc files is by asking the original author/sender to open it, save as. Any thoughts on what to do next? The only way he can open these. docx, renaming does not help and using file->open from the menu all comes up with the same error mentioned above. Ok, after much badgering the user has actually conducted these tests (everything above) and none of them work. If you do not want to help, please don't.

doc format' statements when this is actually super common and your dismissive approach does not help the situation.

You also seem to use generic 'it is 2020. doc files - not.docx as you seem to understand it. I have also made it abundantly clear that it is. Through this thread I have advised that they are using the O365 subscription service for Mac - they have the most current versions of the programs on their device.

Microsoft word wont open on mac